Retained HR Support

Retained HR Support gives regular onsite HR support, strengthened by offsite help when needed, from consultants who know you and your business.

Where having a permanent HR professional doesn’t make economic sense, Retained HR Support gives you onsite and offsite (telephone and email) support for all your HR issues, and ensures that your HR policies and employment contracts remain up-to-date and reflect changes in employment law.

Service Key Features

  • Regular onsite HR surgeries, the frequency of which will be flexed to the needs of your business
  • Unlimited (but reasonable) offsite support (telephone and email) for help with urgent issues
  • Provision of materials and guidance to support resolution of HR issues (letters, scripts for difficult conversations, etc.)
  • Review and update of HR documentation (which have been supplied or reviewed by Lighter HR)
  • Access to our online document portal giving you confidence all documentation is available and up-to-date
  • 10% discounted rates for the first 8 hours of non-support work in that month

Give us a call on
0203 319 1649


If you are looking for just offsite support, our Lighter Retained HR Support service is designed with you in mind.

Retained HR Support

Your business is in the position where some of the HR issues that arise need more expertise to address than you currently have in-house or there's just more people and more problems and dealing with them is taking up too much of your time. Hiring a qualified HR professional doesn’t make economic sense but you need to have the capability and capacity in place to deal with issues as and when they arise.

Retained HR Support is designed for businesses which need regular HR expertise and administration, the amount of which flexes to the needs of your business.

Regular onsite HR ‘surgeries’ provide face to face support to the directors and staff; the length and frequency of these surgeries are dependent on your needs and can be adjusted to meet changing needs.

Unlimited (but reasonable) offsite support provides help between onsite sessions. As an example, if you need a response to a question urgently then this would be dealt with remotely via email or phone call.

Getting You Up and Running

The first step will be for the HR Consultant to meet the key people in your organisation and gain an understanding of your business.

We will then agree the length and frequency of the surgeries. Depending on need, this ranges from a few hours each fortnight to a couple of days a week.

The HR Consultant will then review your current HR documentation to ensure it is fit for purpose and you are legally compliant.

Your documentation will be held on an online document management system which you and your team will be able to access anytime from anywhere.

The documentation will be reviewed periodically to ensure it keeps up with changes to legislation and any changes in your business.


The cost of Retained HR Support is dependent on the length and frequency of the onsite HR surgeries.

For 2 x 4-hour surgeries per month, as well as unlimited (but reasonable) offsite support, document reviews and access to your online HR document system, the cost is £1,000 + VAT per month.

You will also receive a 10% discount on 8 hours of consultancy work in the month. 

The discounted rates are:

  • Offsite work: £95 + VAT per hour (in 15 mins increments)
  • Onsite work: £120 + VAT per hour

Subsequent hours in the month will be at standard rates.

Refer to our pricing page for more information.

No Contractual Tie-In

Retained HR Support is charged a month in advance with no contractual tie-in; we want you to work with us because you feel you get a great service and you want to work with us, not because you signed a long contract and are stuck with us!

Contact Us

We find the quickest way to move things forward is to call us on 0203 319 1649.

Alternatively, complete our contact form and we’ll be in touch.