Outsourced HR Case Study
Once Upon a Time
Industry
Once Upon a Time (Once) is a full-service creative agency that supports global brands in marketing and promoting their products.
Their clients include Disney+, Netflix, and Amazon Prime, across sectors such as music, entertainment, hospitality, and consumer brands. Once operates in the UK, US, and Australia.
Problem
Once faced significant challenges with their HR functions as they expanded.
Initially relying on an office administrator and a solicitor for HR support, the growing business encountered inefficiencies and high costs.
Transitioning to an in-house HR function revealed further issues, including misalignment of tasks with the HR manager’s skills and reluctance to make difficult decisions impacting friends and colleagues.
Engaging a freelance HR consultant lacked consistency and structured support, leading to confusion among managers about HR processes.
Solution
Once chose to partner with LighterHR for outsourced HR support, selecting them through a robust procurement process for their cultural fit and tailored service offerings.
LighterHR began by conducting an HR audit to understand the current state and needs of the business. They implemented structured HR systems, trained managers, and provided ongoing support to ensure smooth operations in recruitment, onboarding, and employee management.
The partnership also focused on strategic HR development, including supporting acquisitions, performance management, and employee initiatives aligned with Once’s business goals.
Results
The partnership with LighterHR transformed Once’s HR operations, resulting in efficient and consistent processes that aligned with the company’s fast-paced nature.
Once benefited from strategic insights and best practices from LighterHR, enabling them to manage acquisitions effectively, promote diversity and inclusion, and enhance employee engagement.
The collaboration led to high retention rates, streamlined operations, and continued growth for Once, demonstrating the value of outsourced HR support in achieving business objectives.
See how Once Upon a Time achieved consistent growth supported by LighterHR outsourced hr services. Download the case study for insights you can apply to your business.
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