0203 319 1649

contact@lighterhr.co.uk

Employee Performance

If only they could all get everything right all of the time

Support with managing poor performance

There are times when poor employee performance is an obvious disciplinary matter and you can move straight to that stage. (We can help with Employee Disciplinary too, either just to offer advice or to deal with the procedure on your behalf).

But there are also many occasions when poor employee performance falls into that horrible ‘in-between’ place: it’s not so bad that you feel it justifies disciplinary action, but equally, it simply isn’t good enough.

These are the situations that many of our clients find it very difficult to manage.

Our support will enable you to take early action with one of two outcomes:

  • Performance is raised to where it needs to be, or
  • Enough evidence is gathered to begin a disciplinary process.

Either way, we’ll be there to guide you and manage the entire situation with you.

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Key Service Features

Support from an assigned CIPD qualified HR consultant with at least 10 years’ experience who has dealt with all types of employee performance issues.

A clear action plan to help you take control of the situation, so you feel confident in your approach to managing poor performance.

Support in preparing for conversations that can be challenging and difficult to navigate.

We provide support to suit your needs, whether that’s in person, by phone and email, or a bit of both.

See our Employee Performance FAQs for more details

WHAT PEOPLE SAY ABOUT US

Flexible Support for Employee Performance

We provide you with the support you want to deal with employee performance issues, from some guidance on the essentials, to attending meetings with you and supporting you through the end-to-end process, and anything in between.

Guidance on the Essentials

You’ll have guidance on the right employee performance process steps, be provided with all the documentation you need, and will have support by phone and email for peace of mind.

Full Support

We take care of everything, including helping you to articulate the issues and setting targets, accompanying you to meetings, and helping you monitor progress. Note: As their manager, you have to be actively involved in the process all the way through.

Of course, whichever level of support you choose, you’ll always get the same high standard of service.

Contact Us

Flexible Support for Employee Performance

We provide you with the support you want to deal with employee performance issues, from some guidance on the essentials, to attending meetings with you and supporting you through the end-to-end process, and anything in between.

Guidance on the Essentials

You’ll have guidance on the right employee performance process steps, be provided with all the documentation you need, and will have support by phone and email for peace of mind.

Full Support

We take care of everything, including helping you to articulate the issues and setting targets, accompanying you to meetings, and helping you monitor progress. Note: As their manager, you have to be actively involved in the process all the way through.

Of course, whichever level of support you choose, you’ll always get the same high standard of service.

Contact Us

Great Service, Simple Options

When you’re ready to work with us, you decide how we work with you:

Outsourced HR

HR consultancy and support services with

Regular Onsite and
Offsite Hours

  • Assigned Consultants

  • Guaranteed Service Response Times

  • Discounted Rates

  • Only 30 days’ notice

  • Assigned Consultants

  • Guaranteed Service Response Times

  • Discounted Rates

  • Only 30 days’ notice

Outsourced HR

Pay As You Go

HR consultancy and support services with

Ad-hoc Onsite and
Offsite Hours

  • Any Size Project

  • Same Day Service

  • No Contractual Tie-In

  • Card Payment Options Available

  • Any Size Project

  • Same Day Service

  • No Contractual Tie-In

  • Card Payment Options Available

Pay As You Go

Whichever option is best for you, accessing our HR consultancy and support services is really quick and simple; you can be enjoying our services within the hour!

If you’re not sure, give us a call on 0203 319 1649 and we can go through the options with you.

Employee Performance FAQs

I don't even know where to start with this employee performance issue

You’re not alone!  When employee performance is truly awful and the individual is failing to hit targets again and again then it’s likely that you’d know what to do.  However, when an employee’s performance just isn’t quite right but you can’t quite put your finger on where they are going wrong, it can seem like it’s going to be a very difficult situation to manage.

This is where we can help.  We’ll have helped clients with managing poor performance issues that are just like the issue you’re experiencing and we can help you to articulate it and come up with appropriate measures to help the employee understand where things are going wrong and hopefully get them back on track.

I'm worried I've not acted 'by the book'...

When it comes to managing poor performance it’s possible that you’ve tried all sorts of approaches already but you know that none of them have ticked the right legal boxes in order for you to rely on them if you do move through a formal process. 

Equally, your not acting “by the book” could be that you’ve really not raised the issues with the employee at all and you know that it’s not been the right thing to do.

Whatever it is that you think you may have done wrong, tell us, and we’ll help you find a way through the issue.

What process will you go through to help me deal with the situation?

Firstly, you can get it all off your chest! Managing poor performance can be stressful and frustrating, so having an objective listener to vent to can be extremely helpful (and therapeutic!)

Next, we help you get practical. We’re likely to have come across a similar situation before and we’ll talk you through tips and techniques to address the problem. We can help you prepare for difficult conversations, provide templates to set clear objectives and track progress and be there to support you if things don’t go to plan.

Finally, if you really can’t get employee performance to where you need it, we can guide you through the Disciplinary Process.

Is managing this employee performance issue going to take up a lot of my time?

We’re going to be honest and tell you that yes, it might do.

Whilst we can guide you through the process of managing poor performance and support you every step of the way, you do need to have someone who is inside your business to provide regular feedback to the individual on how they are doing and what they need to be addressing.

This doesn’t have to be you, and it may not be appropriate for it to be you, but it has to be someone who knows what the individual does on a day-to-day basis and who can provide guidance and support.

Now, we can definitely help that individual.  We can train them on how to give feedback if that’s something they struggle with.  We can be in meetings with them and the employee to help them make sure the employee really understands what they need to be working on.  We can help them structure Performance Improvement Plans and set targets, but on this one, we can’t manage employee performance without someone who has real insight into your business.

Do you work on many employee performance cases?

Employee performance issues are very common and something that we support a lot of clients with addressing.  We’ve helped lots of clients get to the bottom of why employees aren’t performing as they need to be and successfully turned those situations around.

All of our consultants have many years’ experience and, when it comes to managing poor performance, that’s what helps.  Knowing the common causes of poor employee performance and knowing the solutions that work in terms of addressing them, means that we can support you in resolving the issues. 

What's the risk of managing this performance issue without Lighter HR's help?

Here are the two main risks, and how we can help manage them:

  • Risk 1: You don’t get the improvement that you want and need to move to a disciplinary.
    • Support: We’ll ensure you’ve done everything right up to the point of disciplinary, which will make the disciplinary process much easier. (Your employee also won’t be surprised when they’re told their performance isn’t up to scratch.)
  • Risk 2: Your employee takes offence at your attempts to provide feedback, raises a grievance or resigns claiming constructive dismissal.
    • Support: It’s unlikely an employee would get far with claims like this, but you could still end up with a lot more work on your plate, so we can support you through the process and avoid this where possible.

Our experience in dealing with challenging situations will help you effectively manage individuals and minimise the risk of the situation worsening.

See our general FAQ for more information on our approach and services.

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Additional Information on Employee Performance

It’s never too late…

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0203 319 1649

contact@lighterhr.co.uk

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