We really wish there was another name for Behavioural Frameworks as it sounds so fluffy and doesn't portray the value that this simple tool can add to your business.
A Behavioural Framework is the document that makes it much much easier to have those difficult conversations with people where you need to tell them "You're brilliant at what you do BUT no one wants to work with you!" A Behavioural Framework sets what behaviours you value in your employees and what you'll see when people demonstrate those behaviours.
Managers are often very happy to have the difficult conversations with people when they make mistakes or there is an easily measurable area of their work where improvement is needed.
When the difficult conversation is around the far less measurable area of behaviour, it can be very uncomfortable for all. Equally, as your team grows you can find the culture that had developed starts to dilute, and you lose some of the things you really valued.
This is where a Behavioural Framework can be invaluable.
A typical Behavioural Framework will have a few statements or descriptions giving examples of the type of behaviours a business expects from its employees. More details are then given for each individual grade within the company to support employees in understanding the expectations and what good looks like.
The framework underpins the culture that you want to protect and develop and can be linked to your Performance Appraisal system (if you use one).
We have helped many of our clients with the creation and implementation of the Behavioural Frameworks. We have also created and delivered training for managers and employees on using the framework to ensure that it is utilised effectively.
Service Key Features
- A clear definition of the behaviours you value in your employees.
- A Behavioural Framework will help with the recruitment and assessment of employees.
- A Behavioural Framework will help you protect and develop the culture you want.
Our services are from:
- £95 per hour for offsite support (phone and email)
- £120 per hour for onsite work
depending on the work required. We'll speak with you to understand the requirements and the level of support you require. We'll then give you an estimate of the number of hours we expect the matter to take.
We will agree any work before it is performed and keep you updated on the costs as they accrue.
Note: For new clients, we may request a percentage of the fees up front.
Refer to our pricing page for more information.